Last updated: October 2025
1. Introduction
Welcome to Peaceful Paws.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://peaceful-paws.care, contact us, or use our services.
By using our website or providing your personal information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information in the following ways:
a. Information You Provide
When you:
- Fill out contact forms (name, email address, phone number, message content)
- Request our services or make inquiries
- Subscribe to newsletters or updates
- Communicate with us via LINE, WhatsApp, email, or social media
we may collect:
- Full name
- Email address
- Phone number
- Pet information (if you voluntarily provide it)
- Any other information you choose to share
b. Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring websites
This data helps us improve our website performance and user experience.
3. How We Use Your Information
We use the collected information to:
- Respond to your inquiries and provide customer support
- Arrange pet cremation or memorial services
- Manage appointments and service follow-ups
- Improve our website and service experience
- Send updates, promotions, or notifications (if you’ve opted in)
- Comply with legal and regulatory obligations
We will never sell or rent your personal information to third parties.
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Union, we process your personal data under the following legal bases:
- Your consent (when you submit a form or subscribe to updates)
- Contractual necessity (to provide the services you requested)
- Legitimate interest (to improve our business and communicate with customers)
- Legal obligation (to comply with Thai or international regulations)
5. Sharing of Information
We may share limited information with:
- Authorized team members of Peaceful Paws
- Professional partners (veterinary clinics, grief counselors, memorial product suppliers)
- Service providers that help operate our website (hosting, analytics, email delivery)
All third parties are required to protect your information and use it only for the purposes we specify.
6. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.
When no longer needed, we securely delete or anonymize your data.
7. Cookies and Tracking
Our website uses cookies to improve functionality and analyze visitor behavior.
You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Request data portability
- Object to processing or restrict use
To exercise your rights, contact us at admin@peaceful-paws.care.
9. Data Security
We use industry-standard encryption and security measures to protect your personal data against unauthorized access, alteration, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute protection.
10. Links to Other Websites
Our website may include links to external sites (e.g., Facebook, Instagram, LINE).
We are not responsible for the privacy practices of those websites. We encourage you to review their policies separately.
11. Children’s Privacy
Our website and services are not intended for children under 16 years of age.
We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Peaceful Paws
True Digital Park West Unicorn Building, Floor 5th, Unit SH574
Phra Khanong, Bangkok 10260, Thailand
📞 +66 955 356 335
📧 admin@peaceful-paws.care